FAQ

Frequently Asked Questions


  • What is “non-medical” home care?

    “Non-medical” in home care typically refers to companion and personal care activities such as bathing, grooming, dressing, as well as assistance with meal preparation, light housekeeping, and running errands. It could also include medication reminders, assistance with ambulation, and transportation to medical appointments. These types of services are typically provided by Home Health Aides (HHAs) or Certified Nursing Assistants (CNAs), and can be arranged for anywhere from a few hours to 24-hours a day. “Unskilled” or “Non-medical” care is often sought by the elderly, new and expectant parents, individuals with disabilities, and those transitioning from a hospital or medical facility to home.


  • What is “skilled” or “medical” home health care?

    “Skilled” medical home health care follows a specific plan of care under the supervision of a Physician, Nurse (RN/LPN/LVN), or Therapist, and involves home healthcare services such as nursing care, physical, occupational, speech, and respiratory therapies, as well as social services and hospice care. Skilled medical care in the home can help provide a comforting solution to residing in a hospital, nursing home, or assisted living community.


  • Where do you provide services?

    Each ASB Home Health Agency is part of a nationwide network of independently owned and operated franchise healthcare agencies, providing home health care, private home care, medical staffing, medical transportation and medical training services. Our home care services can be provided in the home, assisted living communities and in nursing homes.


  • Do I need a physician’s authorization for your services?

    Yes and No.
    If your needs are non-medical in nature, you do not need pre-authorization, pre-qualification, certification or even a prescription for services. You choose the services you want, when to start those services and how often those services are used.
    If you are in need of skilled medical services, we will provide a plan of care based on your doctors’ orders. Call us now for more information.


  • How do you qualify your staff members?

    All nurses and therapists who visit your home go through a rigorous interview and screening process, as well as a background checks and license verification.  Our caregivers are regularly supervised and evaluated to insure that you or your loved one is receiving the care and attention they deserve.


  • Will I have a choice of who comes to my home?

    Yes. We do our very best to match the right care provider to you and your family. We are committed to your satisfaction and will always try to accommodate any requests you may have.


  • Will the same person always come to my home to care for me?

    All of our caregivers are screened, trained and matched to assure that only the best care providers are caring for you. With your comfort in mind, should your family want to request another care provider for any reason, we’ll search for a match until your expectations are met.


  • Are your care providers insured and bonded?

    Yes. Each one of our trained caregivers is carefully screened to ensure the patient’s safety and security. We perform in-depth personal interviews, verify applicant’s prior education, licensure, training and experience and conduct criminal background checks. We recognize the trust you place in us to provide exceptional care, and are proud of the level of skill, commitment, compassion and kindness exhibited by our team on a daily basis.


  • What are the costs of your home care services?

    Every family receives a custom care plan specific to their needs and budget. Depending on the services being provided, Medicare, Medicaid or Private Insurance will cover the costs. Several factors help determine the exact cost:
    • Number of hours of care required per week
    • Level of services received (non-medical, skilled nursing, etc.)
    • Area where services are provided (home, assisted living facility, etc.)
    Our non-medical home care services are typically billed hourly. To discuss the exact cost for the services you may need, call us today. We’ll set up an in-home consultation to begin discussing a custom care plan and any service fees for each service on your plan.


  • Are home care services covered by Private Insurance, Medicare or Medicaid?

    Yes. Most home health care (skilled) services are covered, but most non-medical services are not. Contact us today and we will provide you with details based on your specific needs.


  • How do I get started?

    Click here to submit an online request to ASB Home Health, or contact us at (111) 111-1111.  We will come to your home to complete an assessment, and our clinical team will discuss a plan of care with your primary physician.


  • Are you available 24/7?

    Yes. We can provide services up to 24 hours a day and there is always a local on-call manager who can answer your questions and address any concerns after hours. The on-call manager also provides around-the-clock clinical support for your healthcare team while they are providing care in the home.